ozbet Privacy Policy

This privacy policy forms a legal agreement between the ozbet platform ("we", "our", "ozbet") and its users ("you", "your") regarding the collection, storage, and use of information. By using the ozbet.lat website, you are considered to have given your full consent to all the terms of this privacy policy. Please read this policy carefully.

1. Information Collection

We collect various types of information from you in order to provide our services. This information falls into two main categories: information you voluntarily provide and information collected automatically.

1.1 Information You Provide Directly

During registration, login, and use of other services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Financial information: bKash, Nagad, Rocket, Upay or bank account details (for processing transactions)
• Identity verification documents (national ID or passport information)
• The content of your communications with our support team

1.2 Automatically Collected Information

When you use the ozbet platform, our system automatically collects certain technical information:

• IP address and device type
• Browser name and version
• Time and date of access to the website
• Pages you visited and how long you stayed on them
• Usage patterns collected through cookies and similar tracking technologies
• Referrer URL (where you came from before arriving at our site)

2. Purpose of Data Use

ozbet uses collected information for the following legitimate purposes. We will never use your information outside of these purposes:

• Account Management: Completing your registration process and ensuring the security of your account.
• Age Verification: Ensuring that only those aged 21 or above are granted access to the platform.
• Financial Transactions: Processing deposits and withdrawals safely and smoothly.
• Customer Service: Responding to your questions, complaints, or requests.
• Fraud Prevention: Detecting and preventing illegal activity, money laundering, and fraudulent conduct.
• Responsible Gaming: Monitoring gaming habits to provide responsible gaming support.
• Service Improvement: Technical improvement of the platform and enhancement of the user experience.
• Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.

3. Cookie Policy

Cookies are used on the ozbet website. A cookie is a small text file that your browser receives from our server and stores on your device.

3.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the website, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences and language settings.
• Analytics Cookies: To analyze site usage data and improve our services.
• Security Cookies: To prevent unauthorized access and fraud.

You can stop accepting cookies by changing your browser settings if you wish. However, this may limit some features of the website.

4. Disclosure of Information and Sharing with Third Parties

ozbet does not sell or rent your personal information. However, we may share information in certain specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical support, and fraud prevention services. These partners are bound by strict confidentiality agreements and may only use information for the specified purposes.

4.2 Legal Obligations

In the case of a valid legal order, court directive, or proper request from a government authority, we may be legally required to disclose certain information.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, in such circumstances you will be notified in advance and the protections of your privacy policy will continue to apply.

5. Data Security Measures

ozbet takes industry-standard technical and administrative steps to protect your information. Our security framework is as follows:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; only an encrypted hash is stored.
• Firewall and Monitoring: Advanced firewall and 24-hour system monitoring to prevent unauthorized access.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Audits: The security of our systems is regularly verified and updated.

However, it is not possible to guarantee complete security for any data transmission over the internet. We strive for the highest level of protection, but you are also responsible for keeping your account password confidential.

6. Data Retention Period

We retain your personal information only for as long as it is necessary or legally required:

• Active account information: retained for as long as the account remains active.
• Transaction records: for the period required under financial regulations.
• After account closure: may be retained for a set period in compliance with applicable legal obligations.
• Security logs: for a limited period to detect unauthorized activity.

7. Your Rights

You have the following rights regarding your personal information. You may contact us at any time to exercise these rights:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide you with a copy of the information within a reasonable time.

7.2 Right to Correct Information

If any information we hold about you is incorrect, you may request a correction. Update your information by logging into your account settings or by contacting our support team.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Data Processing

You may object to the processing of your information for certain purposes. However, this may limit our ability to provide some services.

8. Privacy of Minors

The ozbet platform is intended only for those aged 21 or above. We do not intentionally collect any personal information from anyone under the age of 21. If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account.

9. Third-Party Links

Our platform may contain links to third-party websites. ozbet is not responsible for the privacy practices of these external sites. We recommend that you review the privacy policy of any third-party website before visiting it.

10. International Data Transfers

ozbet is a platform operating in Bangladesh. In some cases, information may need to be sent outside Bangladesh to provide technical services. In such cases we ensure that the protection of that information is maintained to the standards set out in this privacy policy.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time. For any significant changes, we will publish a notice on the website and inform you at your registered email address. The updated policy will take effect from the date of publication. Continued use of the platform after a change means you are considered to have agreed to the new policy.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team will respond to your request as quickly as possible:

• Email: [email protected]
• Live Chat: Available 24/7 (support provided in Bengali)